How it works
From missed call to booked job
Here's exactly what happens, what we set up for you, and what you stay in control of.
What happens on a missed call
What we set up for you
- A local text number for your shop.
- Conditional call forwarding instructions for your carrier. This is usually a short dial code, and we send you the exact one. See the setup guide.
- Your carrier registration (the A2P 10DLC process every business texting from a local number must complete). We file it for you.
- Your FAQ, service area, hours and time windows, filled in with you on a short call or by email.
How long until it's live
Call forwarding can be switched on right away. Carrier registration usually takes about two weeks, and texts can only go out once it's approved. When you sign up we give you an expected go-live date, and we let you know the moment it is live. Your guarantee period starts on that day.
What the assistant will and won't do
It will
- Ask about the problem, address and timing
- Offer only the time windows you set
- Escalate emergencies to you immediately
- Stop replying once you've taken over
It won't
- Confirm an appointment on its own
- Quote a price unless it's in your FAQ
- Invent facts about your business
- Text a caller more than once per missed call, or after they say STOP
You can read every conversation, and you can take over any of them by texting or calling the customer yourself.
Turning it off
It's the same dial code that turned forwarding on. Cancel the subscription by email or text and we stop everything.